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New telehealth benefit available to CBC members

A coalition of unions at CBC/Radio-Canada, led by the Canadian Media Guild (CMG), has been working with the Corporation to develop an innovative digital health program. This will ensure members have access to a full range of healthcare services during these critical times.

This new telehealth service ‘Dialogue‘ will be available to all our members, including temporary and contract workers, as well as family members, dependents and retirees.

This is a significant benefit the unions and the Corporation have worked hard to establish. It’s a pilot program, and will be reviewed in a year to assess how it’s been working.

The program starts today, please let us know how it’s working for you.

Kim Trynacity
President, CBC Branch, Canadian Media Guild (CMG)

Here are some answers to questions you may have about the new benefit:

What is Dialogue?
Dialogue gives you access to healthcare professionals via a mobile or web app. You will be able to chat – or consult via a secure video – with a nurse for any questions related to your health, or a doctor if a diagnosis or prescription is required. All of this with complete confidentiality. You can also consult other health professionals that may be covered by our Supplementary Health Care Plan (SHCP). About 70% of typical walk-in clinic cases can be addressed via Dialogue, including: 

-Receive or renew prescriptions;
-Request blood work or a referral to a specialist
-Consult for minor conditions (allergies, UTI, infections, etc.);
-Ask questions related to your children’s health
-Consult the medical team for any questions related to stress, insomnia and anxiety.

You can use Dialogue if you are physically located in Canada. The service is available 24/7, but the medical scope of practice will exclude some services outside of regular hours (for example, you will not be able to refill a prescription at 2 a.m.). The regular hours of the Dialogue clinic in all Canadian time zones, local time, are:

-Monday to Friday, 8 a.m. to 8 p.m.
-Saturday and Sunday, 10 a.m. to 4 p.m.

The service is available in English and French.

How do I sign up?
We have sent you detailed information on how to sign up. The steps are also outlined on iO.

Information on COVID-19
Dialogue is also up to date on the latest information about COVID-19. They have made available a FAQ, as well as a virtual medical assistant who can answer your concerns about the virus directly in the Dialogue application. 

We hope this new benefit is helpful to you and your loved ones in this challenging time.


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